The Online Retail Sales Associate (RSA) uses knowledge of products, ReStore policies, and home improvement to assess the needs of customers and donors and provide a helpful and pleasant experience. The Online RSA, in coordination with volunteers, manages incoming and outgoing products, maintains the condition of the sales floor, and ensures that it is safe, clean, and shoppable.
The following reflects the organization’s definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Select and photograph products to be uploaded to online selling sites.
Post, monitor and fulfill orders from ReStore Online Store, eBay, and other online selling platforms.
Pack and ship, using UPS Campus Ship or similar shipping tools, purchased from ReStore online selling platforms.
Respond via email or online portal to customers’ questions about products that are featured on ReStore online sites.
Respond to and provide solutions and resolutions to customer service issues regarding products sold via ReStore online sites.
Actively seek out opportunities to assist customers with purchases, product questions, donation drop-offs, and loading customer purchases. Able to successfully handle multiple customers at once.
Provide efficient, friendly service to enhance the shopping or donation experience.
Knowledgeable of ReStore mission, products, policies, and layout to answer customer questions and offer shopping solutions.
Familiar with the mission and programs of Habitat Metro Denver and able to clearly and comfortably communicate how ReStore sales positively impact both.
Load and unload trucks, and move material within the ReStore and from the loading area by carrying, pushing, rolling, or operating hand trucks, forklifts, or other material handling equipment.
Successfully operate point of sale, forklift, and other equipment as required
Direct volunteers to support various store activities, including accurate completion and maintenance of paperwork and facilitation of volunteer orientation.
Stock, clean, price, and repair donated items; clean and maintain interior and exterior of the store as needed.
Adhere to Habitat Employee Guidelines, ReStore Operations Manual/SOPs, Safety policies, and all related procedures.
Work as scheduled, be flexible when needed, and attend meetings and training as requested.
Maintain a positive, team-oriented relationship with peers, supervisors, support department staff, and key volunteers.
Periodically assist with donation pickups or at other ReStore locations as requested.
Able to follow directions to complete tasks and achieve team goals
Self-motivated and able to work independently
Strong critical thinking and problem-solving abilities
Able to interact and communicate well with supervisors, peers, and customers
Capable of working with and providing direction to volunteers with a wide range of skills and abilities
Dependable and punctual
Proven basic math abilities as it relates to home improvement and retail sales
Proficient skills using computer-based programs; willingness to learn new programs as required
Familiarity using social media and online selling platforms is preferred
Able to adapt to a dynamic environment with unexpected changes to priorities
Proficiency in Microsoft Office Suite, especially Word, Excel, and Outlook.
Must continuously stand or walk on cement surfaces
Ability to adequately traverse a retail store; climbing, lifting /carrying minimum of 50 lbs. frequently; bending, twisting, reaching or other similar activities as required. Work time is spent between all areas of ReStore including but not limited to: the sales floor, donation dock, cash register, and other departments as assigned
Ability to use large ladders
Ability to maneuver typical store obstacles
Ability to earn certification and drive a forklift vehicle
Proof of COVID-19 vaccination is required for employment
Bilingual (English and Spanish)
High School education/GED
Knowledge and experience include: retail sales, thrift, home improvement, and/or construction preferred